You can change the delivery address on a SunGod order until it's despatched. After that, you may be able to redirect your parcel with the courier.

How do I change my delivery address before my order is despatched?

To change your delivery address, start a chat as soon as possible with your order number and your full new address. SunGod despatches orders quickly, often on the same day, so the SunGod Customer Experience team will try to update your address in time but can't guarantee it.

Can I change my delivery address after my order is despatched?

Once your order has been handed to the courier, SunGod can't change the delivery address. You may be able to redirect your parcel yourself, using the tracking link in your despatch email:

• Royal Mail (UK orders): use Change Delivery Options on your Royal Mail tracking page or in the Royal Mail app to choose a safe place, a neighbour, your local delivery office or a pick-up location. Royal Mail usually can't change the full address once a parcel is on its way.

• DHL (UK and worldwide orders): use DHL On Demand Delivery to change the address, reschedule, or redirect to a DHL Service Point or Locker. The options depend on your shipment.

• Orders outside the UK: Global-E usually delivers with DHL. If your tracking shows a local courier instead, use that courier's tracking page to see your options.

Can I send my parcel to a collection point?

Once you have your tracking details, you can redirect a DHL parcel to a DHL Service Point or Locker through DHL On Demand Delivery, or a Royal Mail parcel to a Royal Mail pick-up location through your Royal Mail tracking page.

If you would like to get in touch with us please use the chat function, or if you would prefer you can email us at support@sungod.co. The SunGod Customer Experience team replies within 1 working day.